Refund policy

Refunds

If you wish to return your purchase, please contact our Customer Support team in order to have an RMA number assigned to your order. We will not accept returns without an RMA number. Wheel Haven offers a fitment guarantee, so if there are any issues with what a Wheel Haven representative recommends for your vehicle, please do not hesitate in contacting us. Prior to initiating a return, please read the following:

DISCLAIMER: By purchasing through Wheel Haven LTD, you agree to all of your terms and conditions. All performance products are for off-road and/or competition use only. Please consult your location authority before installing or using any performance parts for legality in street use. Wheel Haven LTD assumes no liability for parts sold. All warranties are subject to approval by the manufacturer and will be taken care of with the manufacturer accordingly. 

All processed orders that have not shipped will incur a 6% processing fee, this is mainly to cover any payment processing and cancelation fee with the manufacturer or warehouse. A processed order is an order that has already been put in our system and the product has been taken out of inventory and moving towards the packing and shipping face. On special order or custom-made orders, the processing face is indicated when the manufacturer has received our order. Please be courteous and notify us ASAP if you wish to cancel any order(s) that were recently placed in order to prevent it from shipping out. 

Due to the nature of racing and performance vehicles, no returns will be accepted on special order items, opened, installed, incomplete, or otherwise used products. If a product is ordered and not wanted, the UNUSED item can be returned within 30 days after the product has been delivered. This does not apply to SPECIAL ORDER items. Once the product is returned, you have two options for your refund:

You may have your purchase refunded back on your original payment method minus a 20% restocking fee of the total amount. In this case, please know that the initial shipping is not refundable (free shipping items still incur shipping chargers which MUST be deducted on a return). All items wanting to be returned MUST be reported within 30 days of delivery date. If you are still browsing and want an alternate product, we can provide you with a full credit minus shipping costs as a Wheel Haven LTD. Some brands are excluded and may incur up to a 10% restocking fee. Please contact us to confirm. 

On both refund options a return shipping label may be provided if you are unable to ship the product(s) back using your own method of shipping. This shipping cost will be deducted from your total refund or credit.


Special Order Items
All special orders CAN NOT be canceled or refunded for any reason. Once the order has been processed or shipped inbound there is no return from the manufacturer. Special order items are classified as items that are out of stock that are either not kept in stock in Canada or take longer than 1 month to fulfill.

 

Exchanges
If the order has not been shipped, please contact us and a Wheel Haven LTD representative will assist you with exchanging your order. If your order has been shipped and you would like an alternate product, we can provide you with a full credit minus shipping costs as a Wheel Haven LTD store credit. Some brands are excluded and may incur up to a 10% restocking fee. Please contact us to confirm.

 

Insurance & Damage
All products are insured for its value and packed well for precaution; however, accidents may happen. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Wheel Haven LTD within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim. 

Take pictures of the damaged product and all of its content and send them to us via email at ‘sales@wheelhaven.com’. Keep the product and it is original packaging as it arrived. Make a list of the damaged or lost item(s). 

DO NOT send the item back to us; once we received the information listed above, we will file a damage claim with the shipper. Once a damage claim is filed, the carrier will pick up the product for return or inspection, a replacement will be sent after claim return confirmation.