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All orders will be processed and shipped during the operating hours of Monday to Friday, 10am-6pm EST.
Please keep in mind some item(s) can take up to 3 business days to process and if ordered after 3pm EST, it will be processed the next business day. It is our intent to process same business day, when possible, as long as the item(s) are ‘In Stock’, requires no additional transfer time, and is not on backorder or considered a ‘Special Order’ item.
If the appropriate processing time for your item(s) has passed and you have yet to see a tracking number, there are 3 possibilities.
- Your email things we are spam, or we were automatically filtered to a different category. In this case, please search for an email from ‘email@example.com’ or log into your account to view the tracking number if searching fails.
- You may have possibly ordered a product that was on backorder or considered ‘Special Order’. Special Order items are usually made to order or are not tracked by our inventory. Generally, these orders will require a unique fulfilment timeline given to you by a Wheel Haven Representative.
- If you are a US customer or have been quoted special shipping arrangements, your order may need to be transferred in to our office via our internal logistics team to complete processing before final shipment to you. You will receive any tracking information once it has left our office.
The Shipping Rates shown at the time of checkout are designed to apply to the majority of our coverage area. Sometimes these rates may be not be sufficient due to size, weight, and shipping location and so final adjustments may be needed. In the case that any shipment adjustments are needed, we will contact you for the different in shipping charged. International orders (outside Canada) and orders to remote locations are not automatically processed are we may require additional information from you. Furthermore, final shipping cost may be adjusted depending on current international shipping rates (we will contact you before the order is processed is this is the case).
The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by the selected parcel carrier. For specific delivery estimates, you can usually find detailed information on the carrier’s website or you can also contact one of our customer service representatives for specific details.
If an order is placed for a product that is labeled “On Order” or “Out of Stock”, we will keep your order in our system and ship the item as soon as it becomes available. Wheel Haven LTD reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.
Wheel Haven LTD ships packages all over the globe, with regular shipments to Canada and the USA.
Addresses located outside of our regular coverage range are ineligible for any shipping promotions, such as free shipping.
Customers are responsible for any and all additional fees incurred by importing products from us to another country.
For more information about international returns, please refer to our Return Policies page.
DAMAGED / LOST SHIPMENT
All products are insured for its value and packed well for precaution; however, accidents may happen. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Wheel Haven LTD within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.
Take pictures of the damaged product and all of its content and send them to us via email at ‘firstname.lastname@example.org'. Keep the product and it is original packaging as it arrived. Make a list of the damaged or lost item(s).
DO NOT reject your delivery and DO NOT send the item back to us; once we received the information listed above, we will file a damage claim as the shipper. Once a damage claim is filed, the carrier may be required to pick up the product for return or inspection. Any replacement and/or refund will be issued once all required documentation of the damage has been processed, all required items have been returned and inspected, and/or the damage claim has been settled.
CONDITIONS OF USE
By purchasing through Wheel Haven LTD, you agree to all of your terms and conditions. All performance products are for off-road and/or competition use only. Please consult your location authority before installing or using any performance parts for legality in street use. Wheel Haven LTD assumes no liability for parts sold. All warranties are subject to approval by the manufacturer and will be taken care of with the manufacturer accordingly. By visiting or purchasing from WheelHaven.com, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Shipping Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Shipping Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.