Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
YES. Wheel Haven carries all major brands of the import performance industry. Since there are thousands of products available on the market, we’re not able to list every single product. We try to populate our website with the most popular items. If you cannot find a specific product, contact us, and we will try to get a hold of it for you along with our best price possible.
"Login" to your account at the top right-hand side of our site to view orders you have placed. If there are any items you would like to change quantity for, or cancel, please contact us immediately and one of our Wheel Haven representatives will assist you. Just be aware that if your order has already been processed or shipped, we will not be able to do either of these. A new separate order will have to be made or you will need to request to have the product shipped back. Please see Returns for more information.
Credits and/or returns usually take 7-10 business days from the time we receive your item(s).
Only non-special-order items can be canceled (Please see above). All other backorders can be canceled prior to shipping. A 6% processing fee will be deducted from your refund unless you choose to keep the amount as store credit.
All special orders cannot be canceled or refunded for any reason. Once the order has been processed or shipped inbound there is no return from the manufacturer. Special order items are classified as items that are out of stock that are either not kept in stock in Canada or take longer than 1 month to fulfill.
If you wish to return your purchase, please contact our Customer Support team in order to have an RMA number assigned to your order. We will not accept returns without an RMA number. Prior to initiating a return, please read the following:
DISCLAIMER: By purchasing through Wheel Haven, you agree to all of our terms and conditions. All performance products are for off-road and/or competition use only. Please consult your location authority before installing or using any performance parts for legality in street use. Wheel Haven assumes no liability for parts sold. All warranties are subject to approval by the manufacturer and will be taken care of with the manufacturer accordingly.
All processed orders that have not shipped will incur a 6% processing fee, this is mainly to cover any payment processing and cancelation fee with the manufacturer or warehouse. A processed order is an order that has already been put in our system and the product has been taken out of inventory and moving towards the packing and shipping face. On special order or custom-made orders, the processing face is indicated when the manufacturer has received our order. Please be courteous and notify us ASAP if you wish to cancel any order(s) that were recently placed in order to prevent it from shipping out.
Due to the nature of racing and performance vehicles, no returns will be accepted on special order items, opened, installed, incomplete, or otherwise used products. If a product is ordered and not wanted, the UNUSED item can be returned within 30 days after the product has been delivered. This does not apply to SPECIAL ORDER items. Once the product is returned, you have two options for your refund:
You may have your purchase refunded back on your original payment method minus a 20% restocking fee of the total amount. In this case, please know that the initial shipping is not refundable (free shipping items still incur shipping chargers which MUST be deducted on a return). All items wanting to be returned MUST be reported within 30 days of delivery date. If you are still browsing and want an alternate product, we can provide you with a full credit minus shipping costs as a Wheel Haven store credit. Some brands are excluded and may incur up to a 10% restocking fee. Please contact us to confirm.
On both refund options a return shipping label may be provided if you are unable to ship the product(s) back using your own method of shipping. This shipping cost will be deducted from your total refund or credit.
If you ordered a “Special Order Item”, the item would have the estimated time it will take for the part to be made and then ship given to you by a Wheel Haven representative.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
However, please keep in mind these are good faith Estimated Time of Arrivals provided to us by the manufacturer. And in some rare occasions there may be delays due to shortages of raw material, delays with freight logistics, or bottlenecks at the parts which may much the ETA additionally.
A tracking number will be e-mailed to you once your product ships out. Please make sure to search your emails, as sometimes our emails get filtered out by certain email providers.
Alternatively, you may also "Login" to your account and view order status to track your order. If you did not create an account during the ordering process, you will not be able to login. Please contact support at ‘firstname.lastname@example.org’ with your order, so we can assist you.
Please "Login" to your account to view order information.
If you ordered an item that showed it was ‘In Stock’, it may either still be processing or has already shipped. All orders will be processed and shipped during the hours of Monday to Friday, 10am-6pm EST.
Please keep in mind some item(s) can take up to 3 business days to process and if ordered after 3pm EST, it will be processed the next business day. It is our intent to process and ship the same business day, when possible, as long as the item(s) are ‘In Stock’ and there is no assembly required.
If it has been more than 3 business days and you have yet to see a tracking number, there are 2 possibilities.
Your email things we are spam, or we were automatically filtered to a different category. In this case, please search for an email from ‘email@example.com’ or log into your account to view the tracking number if searching fails.You may have possibly ordered a product that was ‘Special Order’. Special Order items are usually made to order or are not tracked by our inventory. Generally, these orders will have a turnaround time frame given to you from a Wheel Haven Representative.
All products are insured for its value and packed well for precaution; however, accidents may happen. In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Wheel Haven within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.
Take pictures of the damaged product and all of its content and send them to us via email at ‘firstname.lastname@example.org’. Keep the product and its original packaging as it arrived. Make a list of the damaged or lost item(s).
DO NOT send the item back to us; once we received the information listed above, we will file a damage claim with the shipper. Once a damage claim is filed, the carrier will pick up the product for return or inspection, a replacement will be sent after claim return confirmation.
YES. We ship worldwide. If you live outside of Canada, please contact us for pricing and availability to ship your order.
In the case you are missing some parts from your product kit, please DO NOT install the product. We may need to replace the full kit or may need the product new in the box to request a Warranty Missing part from the manufacturer. Contact our support team for further assistance.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer support for further assistance.